After initial use, found some crucial features missing
I initially tried out the software and was hopeful about the features it promised. However, after a few days of day-to-day use, I noticed some important aspects were missing that affected my workflow. The calling tools worked decently on the first try, but the integration with the database was limited; it lacked some search and filter functions I expected. This meant I had to manually manage some entries outside the system. Also, the dialer didn’t support quick callback functions which would have saved time in a busy setting. The software updates happened automatically, but they didn’t add the features I was hoping for over the course of usage. Customer support was available but the help given was basic and didn’t address some nuanced issues. Payment and invoicing remained steady and clear. While the initial set-up was fine and responded well, the day-to-day experience lacked some vital tools that are important for efficiency. I feel if these areas were improved, the experience could improve significantly for users relying on daily operations rather than just the first impression.