Adequate support, though some clarity was missing
My experience with the support and communication from WFHI was generally positive, though I did have to figure out quite a few things on my own. The telephonic support was available when I needed it, and the people answering were polite and helpful, but I found that many of my basic questions weren’t addressed proactively during the onboarding. It felt like I had to reach out multiple times before I could get a clear explanation regarding certain tools, like the dialer setup and database integration. The priority assistance was there, but sometimes the wait times felt longer than I expected given the nature of my queries. On the bright side, the automatic updates almost always improved things without causing disruption, so I rarely needed to troubleshoot that myself. The process for sign-up, invoicing, and payment was smooth, which made the beginning phases less stressful. Overall, support was workable but could benefit from being more thorough up front, which would save time and avoid the occasional need to seek help repeatedly.