Adequate support, hours could be more flexible
The telephonic support service is adequate on most occasions. When I called in during their specified working hours, the representatives were knowledgeable and attentive, which was definitely a plus. However, considering my own work timetable extends beyond standard hours, the availability of support didn’t always match when I actually needed assistance. This caused delays in resolving a few minor issues that affected my use of the calling tools and database access. On the other hand, the software’s automatic updates were seamless and didn’t impact any workflows negatively, which shows a solid background system. The invoicing and payment process went smoothly during sign-up without any confusion, so that was a relief. Taking all of this into account, my verdict is that the support setup works fairly well but lacks the flexibility to fully cater to varied user schedules. It’s functional yet not entirely fitting my needs, which is why I'm giving it a moderate rating with some hope for improvement.