Adequate support but next time might need more help
The pre-purchase experience with WFHI was reasonably straightforward. Signing up and getting the invoice was easy enough, with no unexpected issues. The sales team provided enough information to help me make a decision, though I felt that the answers sometimes lacked some detail. I didn't feel strongly about needing much help next time, but I did notice there was little proactive follow-up to my queries that could have helped clarify some aspects. The onboarding materials gave a good introduction but weren't comprehensive enough to cover every aspect I was curious about. Overall, it was a positive experience but a bit more thorough support would have been appreciated. So while I might not require much help in the future, I would have preferred clearer guidance at the start. Nothing major missing, just small points that could be improved for smoother navigation.