Adequate support but had to figure out much on my own
My overall impression is that the support was functional but didn’t cover everything comprehensively, which meant I had to do quite a bit of troubleshooting myself. Initially, the telephonic assistance was available for issues with the dialer and database features, and they helped with basic queries. However, for more nuanced problems related to automatic updates and integration with my existing workflows, the support team directed me to documentation rather than walking me through the solutions. The onboarding flow was reasonably clear, but establishing the full setup did take some trial and error on my part. I appreciated that the support was reachable during reasonable hours and responsive over the phone. The sign-up and payment process was smooth, but after that, less hand-holding was provided. While I don't mind a bit of self-service, a more thorough support provision for setup challenges would have made the experience easier. Positive points are the actual quality of help when it was given and their willingness to answer calls. Still, I spent a lot of time working independently to get the software fully operational.