achha support tha but response time thoda slow tha
Training aur onboarding ke case mein, mujhe laga ki support team sahi se ready nahi thi jaldi react karne ke liye. Jab bhi main kisi problem ko lekar unse contact karta tha, toh unka jawab aane mein thoda samay lagta tha, jo kaafi irritating hota tha especially jab main urgently kuch seekhna chahta tha. Par haan, jo support diya gaya tha wo theek tha aur kaafi detailed tha jab finally mili help. Training sessions mein thoda wait bhi karta tha for next steps ya assistance, jis wajah se kabhi kabhi lagta tha ki process efficient nahi chal raha. Mujhe database feature samajhne mein thodi dikkat hui par ultimately support team ne usmein madad ki, bas unka response rate thoda kam hone ki wajah se overall experience thoda disappointing tha. Invoicing aur payment process theek tha, koi zyada complication nahi aayi usmein. Toh haan, acchi baat yeh bhi thi ki jab support mila, wo helpful tha, par speed aur response mein sudhar hona chahiye, warna main doubt karta hoon ki main is software ko itna use kar paunga.