Achha support kabhi mila, kabhi thoda weak laga
Apni purani experience se sochti hoon toh mujhe support system ke bare mein mixed feelings hain. Jab kuch galat hua tha software mein, toh support team ne turant response diya, jo main appreciate karti hoon. Par uske baad agar rozana wale chhoti dikkat ki baat karun toh lagta tha ki unka communication consistent nahi tha. Kabhi calls pe baatein clear hoti thi aur kabhi wait karna padta. Jab maine unko help ke liye call kiya, toh har baar alag-alag log se baat hoti thi, isliye mujhe baar-baar apne issue ko explain karna padta tha, jo thoda frustrating tha. Lekin main yeh nahi keh sakti ki unhone pura ignore kiya, kyunki agar sambhalna chahte toh wo karte. Shayad workload ziada hone ki wajah se response delays aate hon. Training ke dauran jab confusion hota tha, toh unka telephonic support timely hota tha, jisme main thodi khush thi. Par overall jitna patience main lagayi, utna hi unka process slow laga. Updates ke baad bhi kabhi software mein bugs aaye toh wo same issue recreate karna pada aur support team se fir se sampark karna pada. Thode dino baad, jab dekha toh lagta hai ki yeh communication gap thoda on-going tha, jo resolve nahi hua pura. Mujhe lagta hai agar ek dedicated support system bana jo har din ek jaise response deta, toh customer experience behtar hota. Par haan, agar main positive sochu toh unhone definitely kuch areas mein achha care diya thi.