Achha guidance toh tha, par labels thode confusing bhi the
Main jab support ko call kiya toh ek specific label tha jo mujhe samajh nahi aaya tha, aur yeh moment thoda frustrating tha. Baaki to support staff ne generally acha kaam kiya, baatein clearly samjhayi, par jab woh confusing wording aayi, toh mujhe laga ki software ke interface me improvement honi chahiye. Dusri cheezein thik thi, jaise ki automatic updates smooth chal rahe the aur training material bhi kaafi helpful tha. Lekin wo ek confusing terminology ne mujhe thoda pause karaya aur mujhe thoda uncertain feel karwaya. Baaki poora onboarding aur telephonic support experience accha tha aur main samajh pata tha ki kya karna hai. Samajhta hoon ki thoda aur simple aur uniform language use karna zaruri hai, taki har ek banda bina mushkil ke samajh sake. Wahi toh acha tha ki baaki help aur communication positive rahi, bas wording ki wajah se thoda problem hua.