Achha bhi aur thoda mushkil bhi tha onboarding ka process
Main WFHI ka software lena chahta tha, toh pehle sales aur pre-purchase process mein kayi cheezein khud samajhni padi. Support team ne help ki, par ek moment yaad hai jab mujhe apne workflow ko database mein set karte waqt kuch custom settings clarify karni padi. Us waqt thoda stuck hua tha kyunki documentation mein woh details clearly nahi thi. Baaki poora onboarding flow generally smooth tha, automatic updates chalti rehti hain aur dialer bhi accha kaam karta hai, par ye thoda sa manual effort zarur maangta hai jab pehli bar setup karte ho. Phone par jab help liya toh response decent tha, par thoda wait karna padta tha kabhi kabhi. Payment aur invoicing straightforward thi, sign-up process easy raha. Matlab overall strong positives hain, lekin customer ko bhi thodi research karni padti hai agar apne specific use case ka suit karwana ho toh. Kahi baar jab specific feature ko samajhna hota hai tab lagta hai ki training modules thode aur detailed ho sakte the. Phir bhi mai is software ke saath kaam kar raha hun aur expect karta hun ki future mein update se aur asani hogi. Agar tum thoda patiently sab samajhne ka irada rakhte ho toh ye solution beneficial rahega definitely.