Accessing the software took more effort than I anticipated
From the outset, I expected a more seamless experience with the WFHI software access. While the sign-up and invoicing portion was reasonable, the actual software access was not quite what I had envisioned. Technical glitches surfaced intermittently when using the dialer, causing delays and frustration. The database feature, which I was particularly looking forward to using, had inconsistencies that required extra troubleshooting. Automatic updates occasionally disrupted the workflow instead of smoothing it out. I found myself repeatedly needing telephonic support, which was sometimes slow to respond. Setting up the calling tools involved more trial and error than initially suggested, leading to a prolonged onboarding period. Overall, this demanded a significant amount of effort just to achieve what I thought would be a more straightforward activation and navigation. While the training sessions covered many areas, the gap between expectations and reality was apparent in daily software use. I hope future iterations will improve in these aspects. However, I must admit that once the software was finally running, it was somewhat usable. This small consolation does not fully mitigate the challenges faced during setup and access phases though.