1 out of 51 of 5Verified customerSoftware and access
Access steps clear but order feels off
The software access process had some good points, like clear instructions and useful links. However, the steps were not in the best order, which caused confusion right at the start. For instance, I received some invitations to training before my account was fully activated, so I couldn't proceed at that time. Then the database setup came too late compared to when I actually needed it. The dialer and calling tools access were smooth once everything was in place, but getting to that point took unnecessarily long. On the plus side, the invoicing and payment part was straightforward and error-free. But overall, I wish the entire onboarding sequence was more logical and user-friendly from the beginning to avoid losing time and motivation.