Access process was all over the place, really frustrating
I tried to use the WFHI software but the order of steps for access just didn’t make sense to me. First, signing up supposedly should be easy but the way the invoicing and payment process was set up felt disconnected and confusing. Then the training kicked in, but it seemed like I had to know a lot beforehand which was not explained clearly. When I finally got access to the dashboard and tried using the calling tools, the dialer kept behaving oddly and the database feature was complicated to relate to my needs. Automatic updates happened without warning which only made it harder to stay on track. Telephonic support did try to help but I felt like every call was retracing the same story, and that wasted much time. Overall, the sequence and flow of getting the software working for me was very frustrating, and I couldn't get it to truly function as I had hoped. They should really rethink how the onboarding and access steps are arranged to work properly.