Access issues meant I figured out too much on my own
Starting off with the software, I found that I really had to piece together a lot by myself, which was frustrating. The initial sign-up went smoothly enough, and I received my invoice quickly, but that was about the easiest part. When I first logged in, the layout was not immediately clear, and I had to spend considerable time navigating through the dashboard to understand where to find critical features like the dialer and the database. The training materials were somewhat helpful, but I wished they were more detailed and guided me more specifically through the steps. Setting up calling tools required patience since I kept running into issues with configuration that the automated prompts didn't explain well. Automatic updates happened, but I wasn’t sure what had changed each time, so I had to relearn parts of the interface occasionally. Trying to get help through telephonic support was right on time but often involved waiting longer than expected before talking with a support agent. While I do appreciate that the basic invoicing and payment flows worked fine, I felt like the path from sign-up to smooth usage was not as straightforward as I'd hoped and ended up being a lot more trial and error than anticipated.