Access hours clear but limited flexibility
While using the WFHI software, I found that the access hours aligned well with the general time frame I usually work in. The software itself is stable and the onboarding was smooth, but one thing that stood out was how the system’s access windows were fixed and didn’t allow much flexibility for those whose schedules vary. I work in an irregular pattern, and the inability to adjust access times presented some challenges. While the dialer and database features were ready when I needed them within access hours, I occasionally found myself locked out outside those times, which affected how I planned my work. Training covered the usage comprehensively, but this limitation on access scheduling feels like a drawback in a remote workflow tool. I hope future updates might include more customizable access control, as this would better accommodate varied work hours. Nevertheless, signing up and managing payments was easy and straightforward, and support was fairly responsive within my available hours. Overall, a good system but the strict access times were clearly the one feature needing improvement.