Access failed just when I needed it most
The one thing that went well was that the dialer tool sounded clear when I could reach it, but that was rare. One evening, I needed to access the database urgently to organize my contacts and follow up on calls, but the software refused to let me log in. I tried a few times and restarted my device hoping it was a glitch. The support number was busy, and I couldn’t get through. I wasn't able to get back online that night which was really frustrating because I rely on this software to keep my remote work organized. The automatic updates sometimes complicate things, but this time it just locked me out entirely. I had to wait until the next day to get any help and to sort out the access issue. Now I worry about needing help again next time and whether it will be as difficult to resolve.