About the software, it’s a mixed bag honestly
I’ve been working with the WFHI software for a little while now, and I’d say it’s a mix of hits and misses when it comes to finding exactly what I need. On one hand, the interface is clean enough that I can get to main features like the dialer or the training modules without too much fuss. But when I tried to dig deeper, like searching within the database or locating detailed billing records, it felt less intuitive and took some hunting around. That part was a bit frustrating, though I didn’t find it completely unusable. Navigating between different sections could be smoother, but once you get used to it, it does the job. Honestly, if I were to tell a friend, I’d say it works but there’s room to improve on making everything more easily discoverable. It’s not a dealbreaker but definitely a bit of a downside to consider alongside the positives.