About as smooth as a weekday commute
Using the support line for some help with the call dialer was a mixed experience. At times, I had to repeat my issue because the first representative didn't seem to catch all the details, which felt a bit frustrating after waiting already. However, once the right person was on the line, their attention to detail was much appreciated, and they guided me through some troubleshooting without rushing. The waiting time before getting connected was somewhat uneven, ranging from a quick five-minute connect to a twenty-minute hold which disrupted my workflow. Outside of support, the automatic updates on the software did work fine; I never had to worry about manual installs, and the new features generally appeared without trouble. Accessing and navigating the database also went smoothly for the most part, although some search options could be more intuitive. Overall, I felt the onboarding training covered essential aspects but left gaps in real-world usage scenarios that I struggled with initially. Invoicing was straightforward, and payments were processed without hiccups, which was a relief. I guess my experience tells me that the tools themselves are solid, but the support experience needs more consistency to truly feel reliable. I’d recommend it if you’re patient and willing to manage some bumps while getting set up.