Able to handle issues during onboarding, outcome was okay
During my onboarding experience, I encountered some unexpected errors, especially when trying to connect the dialer to the database. Initially, it was frustrating because calls wouldn't log properly and the interface showed error messages. However, the training materials included troubleshooting sections that were surprisingly helpful in resolving these issues without needing to immediately contact support. When I did reach out via telephonic support, the responses were timely and courteous, though sometimes not deeply technical. The automatic updates ran quietly in the background and seemed to fix a few bugs I had noticed. The onboarding flow wasn’t perfect but managed to accommodate setbacks which helped me stay on track overall. Signing up, invoicing, and payments all went smoothly without any surprise glitches. While I didn’t feel entirely confident by the end of it, the system did manage the things that went wrong in a practical way. So the outcome is that I can use the software, though I expect to work around some rough edges as I continue.