Aapko order thoda ajeeb laga mujhe lagta hai
Sabse pehle jo mujhe surprise hua wo ye tha ki sign up ke steps sequence mein bilkul logical flow nahi tha. Aapko lagta hai ke mai ek straight decision lene jaa rahi hoon, par har step pe mujhe lagta hai ye confusion mein daal dete ho. Pehle database feature ke baare mein batana chahiye tha, fir calling tools, aur training ka introduction, lekin aap ne sab ko mix kar diya. Ye actually time waste lagta hai, jab main ek straightforward workflow expect karti thi. Phone support bhi jab main call karti thi, toh kabhi samajh nahi aata ki pehle kya karna hai ya kis cheez ki priority hai. Invoicing ka process bhi aapke taraf se thoda unnecessarily complex tha, jaise pehle hi sab kuch clear kar dena chahiye tha. Repetition bhi kaafi thi, jo mujhe lagta hai aapko avoid karna chahiye tha. Overall, itne steps hain, par aapke order aur structure sach mein confusing milta hai, joh ek customer ko easy lagna chahiye tha. Agli baar isme thoda serious improvement laana hoga toh better customer experience mil sakti hai.