Aapko ek aur proactive support chahiye tha
Main yeh kehna chahunga ki jab bhi koi problem aayi toh aapki support team ka response time theek tha, aur unhone jo technical help di wo kaam ki thi. Par main specific rahunga - mujhe laga ki aapke support me proactive updates aur communication missing thi. Example ke taur par, jab dialer tool mein bug aaya toh mujhe khud hi call karke report karna pada. Agar aap side se automatically issue detect kar ke mujhe time pe aware karte, toh situation aur easy ho jati. Training sessions aur onboarding mein support kaafi clear tha, par jab problem hui, toh mujhe thoda lagta hai ki continuous monitoring aur pehle se warnings milna chahiye the. Database feature ko le ke kuch queries samay par solve hue, par unka follow-up thoda weak tha. Aapko apne automatic update process mein thodi aur improvement karni hogi jisse bugs jaldi patch ho sake. Mujhe overall toh aapke software se acha experience raha, par support system mein ye missing elements agar add karte, toh main aur bhi zyada khush hota.