Aapki timings aur meri availability mein thoda mismatch tha
Main expect karti thi ki support hours mere kaam ke hours ke saath match karein, par jo experience mila, woh thoda alag raha. Jab main training aur onboarding mein thi, toh notice kiya ki telephonic support mostly office hours ke bahar zyada available nahi tha, jo mere liye inconvenient tha kyunki main apni working hours flexible rakhti hoon. Mujhe lagta hai ki agar aap support timings ko thoda extend karte, toh main better lagti. Software ki updates smooth chal rahi thi lekin communication mein delay se pata chala. Phir bhi, calling tools achhe se kaam karte hain aur payment process clear thi, jo bahut help karta hai overall workflow mein. Expected timing aur actual timing difference ne thoda challenge create kiya, par baaki sab theek tha.