A wait that just stood out in the sign-up process
I must admit, my experience before even buying the WFHI product was mixed. Initially, I was interested and tried to gather information about how registration and invoicing worked. The agents seemed helpful and polite, but the process involved a lot of repetition—re-explaining my details and purpose multiple times over different calls. On the plus side, they didn't seem rushed and did their best to answer my queries, which I appreciated. However, the waiting time between calls and while navigating the automated system was frustratingly long. I kept hoping it would speed up, but it didn’t. This made the whole prospect feel less efficient and made me question if the product would run smoother than the sales process. Eventually, I got through and started the onboarding but with some reservation about how much waiting I'd have to do again. It’s the waiting during the initial steps that really stood out and tested my patience.