A truly frustrating onboarding experience
I had high hopes for the training and onboarding with this software, but honestly, it felt like I was left on my own to figure out almost everything. The onboarding flow lacked clear guidance, and I often found myself guessing how to proceed through the different features, especially with the calling tools and database setup. While there were some video tutorials, they didn't explain the workflows in a way that matched my understanding, so a lot was left ambiguous. I appreciate that the software kept updating automatically, but without proper instructions, it sometimes broke the flow. The small reservation I have is that the telephonic support was polite, although they couldn’t always provide immediate answers, adding to the frustration. Overall, I was disappointed because I expected a smoother and more guided training process, but instead ended up spending time just trying to make the system work for me.