A tentative try, but I might look elsewhere next time
Having used other remote workflow software before, my experience with WFHI's support and communication left me feeling quite cautious. While the telephone support team was polite and willing to listen, their responsiveness was often slower than what I had grown accustomed to with previous providers. The steps in their onboarding were somewhat unclear, making the initial setup more drawn out than necessary. However, I will grant that the automatic updates functioned fairly well, keeping the software up to date without causing major interruptions. The calling tools occasionally lagged or didn't connect as smoothly as I hoped, which was a disappointment compared to earlier software I used. Payment and invoicing were straightforward, and that helped balance out some of the support delays. I understand every system has its quirks, but the difference here was noticeable enough to make me hesitant about renewing or continuing long term. If improvements were made to communication speed and clarity, I would consider giving it another chance. For now, though, I’m inclined to explore other options next time I need such services.