A tedious experience from start to finish
My overall experience with the support and communication process felt rather tedious from start to finish. While I will grant that the initial setup was mostly straightforward and the onboard training materials provided were decent, the ongoing support turned out to be quite a different story. It seemed like most of the assistance was front-loaded at the beginning, which was helpful, but once the initial setup was complete, getting timely answers to my questions or resolving issues became slow and inconsistent. The telephonic support often had long wait times, and I frequently felt I was repeating the same explanations multiple times. The dialer and calling tools were sometimes glitchy, and though automatic updates were supposed to improve things, they occasionally disrupted my workflow instead. Signing up and handling invoices were fairly smooth, which I appreciated, but the communication around payment timing was less clear. In sum, the whole process felt stop-start, and with a bit more ongoing responsiveness, it could have been a better experience.