A tangled journey from inquiry to setup, but not without some positive points
My interaction with WFHI’s sales and pre-purchase steps was notably uneven. The early communications were prompt, and I appreciated the clear explanations regarding accessing the software and what the training would involve. However, as I proceeded through sign-up and invoicing, the sequence felt less coordinated. I encountered delays in receiving my invoice which slowed down my start, and the payment confirmation wasn’t always reflected immediately in the dashboard, causing some confusion. Once I was able to log in and start using the calling tools and dialer, the experience improved considerably. Training helped me understand how the database features could fit with my workflow, though a few training sessions felt squeezed for time and rushed through important details. The automatic updates came through without manual intervention, which helped maintain a smooth experience afterwards. Telephonic support was a reliable fallback whenever I faced any doubts. Overall, the whole sales-to-setup process felt a bit fragmented and inconsistent, but with some gains. It wasn’t a particularly streamlined journey, more of a ropey experience that worked out in the end. Prospective users should be ready for some bumps early on but can expect better interaction once past the initial hurdles.