A somewhat neutral experience with the pre-purchase chat
The sales process felt neither particularly smooth nor overly difficult, which is probably the best way to sum it up. The people involved were reasonably responsive via email and calls, though there were moments when I waited longer than I expected for answers. It wasn’t frustrating, just a background noise throughout the process. I appreciated having clear information on the sign-up and invoicing steps, although some details about the software’s features felt a bit vague until I proceeded to training. Onboarding had a few hiccups, especially with the initial database setup, which took time to sort out. Still, the dialer and calling tools worked well during the trial period, and the automatic updates came without disruption. I guess the whole experience left me feeling I got what I needed but with room for improvement in pre-purchase communication speed and clarity.