A somewhat bumpy start but overall smooth enough
The onboarding process for the software took a bit longer than I had anticipated. Initially, getting through the setup and understanding the basics of the calling tools required more calls to support than I expected. The telephonic support was quite helpful but often reached a few minutes after I felt I needed assistance, which was frustrating during those first days. However, once beyond that initial hurdle, the automatic updates worked seamlessly and the frequent improvements made the day-to-day experience much smoother. The invoicing and payment process was straightforward and clear, so at least handling the administrative part caused no stress. I appreciate how the database feature was integrated, though navigating it took some getting used to. Overall, although the start wasn't as quick as I hoped, the service has settled into a reliable rhythm that fits well with my remote workflow. The training materials covered the essential features, but a little more detail on advanced dialer customization would have been welcome. Despite this one reservation, I look forward to continuing with the service and expect the early slow pace will not persist.