A slow start, everything felt a bit dragging
Looking back, my experience with the software and getting access to all its features felt pretty slow and frustrating. It took a lot longer than I initially expected to get everything up and running, from signing up to finally understanding the interface and the database system. The onboarding and training felt like they could have been a lot more streamlined to help users start sooner. Sometimes the calls in the dialer worked smoothly, but at other times, I was stuck waiting or figuring out steps on my own. While I appreciate the automatic updates keeping the software current, the pace of learning and the slow setup process made the whole experience feel sluggish. Telephonic support was okay, but not always quick enough when I was stuck. Overall, the whole thing felt more like pulling teeth than an easy switch. I should have been able to get going faster than I did, which left me a bit disappointed in the process.