A reasonable experience overall
My experience with the software and support has been more good than bad on a day to day basis. After getting past the initial onboarding phase, the daily tools such as the dialer and database worked reliably for most tasks. Updates were pushed automatically and didn't cause disruptions. Telephonic support, while not always immediately available, was helpful when I reached out for more complex questions. The sign-up and invoicing process was clear and without complications, enabling me to get started quickly. Training sessions were adequate, though sometimes I wished for a bit more depth, especially in handling the more advanced features. Overall, the software behaves well day to day and support is sufficient for ongoing use. I feel comfortable continuing with it but am aware that I may need to supplement with self-learning occasionally. The system’s stability and basic assistance meet my needs without overpromising or underdelivering. It’s a straightforward package that largely lives up to its descriptions and marketing claims, which is more than enough for my current workflow requirements.