A mostly smooth onboarding, with a few bumps
The training and onboarding process felt like a combination of one-off setup tasks and some ongoing learning curves. Initially, most of the database configuration and dialer adjustments were done in a few focused sessions, which made the start feel productive. I appreciated that the software updates happen automatically, so I didn’t have to intervene much repeatedly. Still, the calling tools required a bit more attention than I expected beyond the first week, which added some extra steps to my routine. The training material did cover most essentials, though sometimes I had to experiment with menu options to understand the flow fully. I wouldn’t say the onboarding was flawless, but it was balanced enough to give a steady progression without overwhelming me. Overall, it felt like a process that required some upfront time but then transitioned into a manageable ongoing setup. The support over the phone was adequate but sometimes slow, which could have been better during the more confusing phases.