A moment of clarity about the training, but still room to grow
I spent a fair amount of time with the training modules and onboarding, and there was this particular moment when it suddenly clicked how the dialer integrates seamlessly with the contact database. Before that, I was a bit tentative using the calling tools because I wasn’t sure if I understood the workflow completely. Even after that moment, I wouldn’t say I felt totally confident—more like cautiously optimistic about handling the software on my own. The automatic updates seemed well handled, which took some pressure off me, and invoicing was straightforward enough once I got started. Support was reachable but I didn’t want to rely on it heavily, so I tried to figure most things out myself. All in all, I feel like I’m on the right track and should become more proficient with time, but the training could maybe offer just a bit more hand-holding to boost confidence from the get-go.