A mixed bag with some unexpected delays
When I first looked into the sales and pre-purchase phase, I had a clear idea of how smoothly the process should go based on previous experiences with similar products. The software features described sounded promising, and I was hopeful the automatic updates and dialer tools would save time in setting up my remote workflows. However, the actual experience felt different. The explanations about the database features and training schedules were less straightforward than I anticipated, leading to some confusion on my side. While the telephonic support was patient and helpful when reached, getting to that point involved repeating information multiple times. The process did not match the clarity I had hoped for, and that led to a feeling of frustration. On the plus side, the invoicing and payment steps were handled professionally and promptly, which was one of the few smooth aspects. Overall, the whole thing felt rather drawn out and a bit disorganized, despite the helpful intentions behind the service. I appreciate the effort but feel that some elements could be improved to meet the expectations set before signup. It was not a great experience but not completely negative, rather somewhere in between, hopefully lessons will be learnt for future enhancements.