A mixed bag, training felt inconsistent
My experience with the training and onboarding phase was a bit of a back-and-forth situation. When I first started, the sessions covered the necessary basics quite clearly, and I appreciated the structured approach to introducing the software and its features. However, there were moments during troubleshooting scenarios where I felt the guidance was less precise or the responses to my questions seemed delayed, which created some confusion. Additionally, when something went wrong with the dialer setup, the support team took longer to clarify the issue than I had hoped, which hampered the flow of learning. I understand that complexities can arise, but the unevenness somewhat diminished the overall feeling of control. Still, I cannot say it was wholly negative; parts of the training were quite thorough and helped me get a firm grasp of the database functionalities and routine workflow management. So, to me, the whole experience felt like a patchwork of helpful elements and avoidable frustrations, leaving me unsure whether future onboarding would be smoother.