A Mixed Bag: Responsive Yet Slower Than Expected
I found the training and onboarding process with WFHI somewhat dragging, although I will say that the support team was generally responsive when I reached out with questions. It was clear they were trying to help, but often the replies came after a delay, which slowed down my setup progress. The initial training sessions covered the basics and seemed fine, but I expected a more seamless and quicker response flow. The onboarding steps themselves were explained, but juggling multiple modules was a bit confusing without faster feedback to clarify certain points. The dialer tool introduction was okay, showing some promise for easier calling workflows when fully set up. However, because responses were sometimes slow, I struggled to keep momentum during the early days. Overall, I appreciate the willingness to assist, but I would've preferred more prompt communication. So while there was some value in the responsiveness, the delays made it feel like more effort than I’d like was required to get properly started.