A mixed bag, perhaps better for patient users
When I first started using the software and contacted support, I noticed some repetition in the explanations which felt a bit tiresome. The waiting times for resolved queries were not excessive, but they weren’t exactly swift either. Sometimes I’d get clear answers on how the calling tools worked, which definitely helped, but on other occasions the information was confusing, especially regarding updating the database feature and how it fit with my workflow. Over time, with several follow-up calls, the support staff managed to clarify some issues but the process could have been streamlined better. I think this setup would suit someone who has the patience to work through initial wobbles and doesn’t mind a bit of back-and-forth. Those expecting super-quick or perfectly polished communication might find it frustrating. The sign-up, invoicing, and automatic payment flow went smoothly enough, though that was one part that felt well organized from the start. Overall, I remain on the fence about recommending it without reservations because some aspects worked fine but others definitely needed more improvement, so whether it suits you might depend on your tolerance for these mixed experiences.