A mixed bag, overall meh experience
My experience with WFHI’s sales and pre-purchase setup was a bit of a mixed bag, to be honest. Initially, the sign-up and invoicing process went quite smoothly; I appreciated the clear steps involved and the available documentation. However, I faced some issues when trying to resolve billing discrepancies, which seemed to require more back-and-forth than I’d like. The telephonic support was polite but not particularly quick or solution-focused during those moments. Nevertheless, I did find the training materials useful for understanding the software better. The overall feeling was a bit of ups and downs—certain processes were efficient, but others felt cumbersome and needed better coordination. The whole thing felt like it could have been more streamlined, especially when things went wrong, but not entirely disappointing either.