A mixed bag of responsiveness
When I first signed up, the onboarding process felt straightforward enough, and I was able to navigate the software easily. However, when I encountered issues with accessing certain features, the response from the support team was a bit spotty. Sometimes they replied quickly, which was appreciated, but other times I waited longer than I expected. The calling tools worked fine on most days, but there were occasional glitches in the dialer that disrupted my workflow. The database feature was useful once I got used to it, although the initial explanation was not very clear. Automatic updates were seamless, and I didn’t have to do much to keep the software current. Overall, while the responsiveness was inconsistent, the helpfulness when it did happen was good. The invoicing process was hassle-free and clear, which helped me set things up without confusion. I think the experience felt a little unbalanced between the software working well and the support being uneven, but I could see the potential to improve. For now, I would say it’s decent but leaves room for better timely response.