A mixed bag of feelings about the whole pre-purchase experience
When I first got in touch, the sales team was fairly polite and tried to explain the product features clearly, which gave me some confidence about the software's potential. However, as the interaction progressed, I felt some ambiguity about the pricing and the billing schedules that weren't addressed fully upfront. The sign-up flow was straightforward, but setting up the dialer and database integration required more back-and-forth with support than I’d expected. Training sessions followed, which were informative but a bit rushed in parts. By the end, I was neither fully confident nor completely doubtful; it felt like I had enough information to start with but would need to adapt as I used the software. Overall, the process was a bit of a rollercoaster with ups and downs, making me see the software as promising but with some room for improvement in communication.