A Mixed Bag, Felt Overall Neutral
To be honest, my experience with the sales and pre-purchase process was quite mixed. Initially, the sign-up part was smooth and pretty straightforward, which I appreciated. However, when a couple of issues popped up with invoicing details not matching what I expected, it made things a bit frustrating. I contacted telephonic support, and while they were patient and tried to help, the resolution took longer than I hoped. On the plus side, the automatic updates promised seemed to work fine, showing regular improvements to the software. Still, these back-and-forths left me feeling neither completely satisfied nor disappointed. Overall, I'd say it was a balanced experience with some efficient elements but also noticeable hiccups that tempered my enthusiasm.