A mixed bag compared to my old setup
I was hoping this software and training package from WFHI would offer a clear upgrade from what I had used before, but honestly, it fell short in a few key areas. The sign-up process was smoother than other platforms I’ve experienced, which was a positive start. However, once inside the system, I found the dialer and calling tools less reliable, with occasional lags and dropped connections that made my workflow frustrating. The database feature seemed promising at first, but it turned out to be less intuitive than I expected, requiring more manual adjustments than I anticipated. On the plus side, the automatic updates ran quietly in the background and didn’t disrupt my work, so I can appreciate that aspect at least. Telephonic support took longer than I wanted to get through, and when I did connect, the help was somewhat generic and didn’t quite resolve my specific issues. Invoicing and payments were clear enough, though the flow lacked flexibility, which I found was a step down compared to the previous provider. Overall, the onboarding flow could be better designed to ease new users into the system more comfortably—I felt like several steps were skipped or glossed over. In sum, I’m not sure it’s worth switching completely unless they improve reliability and support.