A mixed bag after some time
I remember reaching out to support several times after starting the training and initial software use. One thing that worked well was their telephonic assistance; they responded politely and tried to help, which I appreciated. However, I found myself getting caught in some frustrating loops where I had to repeat my issue to multiple people or wait longer than expected for a callback. The onboarding flow was somewhat smooth but the experience was patchy because communication wasn’t consistent. Looking back, I think they could improve streamlining their support service so that users don’t feel stuck repeating themselves. The software itself was okay and calls went through fine with the dialer, but the waiting time sometimes disrupted my workflow. So, between the positives of helpful agents and the negatives of delays and repetition, my overall impression sits right in the middle. Nothing terrible, nothing stellar, just an average experience after a couple of weeks.