A mixed bag after initial onboarding
My experience with the training and onboarding through WFHI was somewhat mixed when viewed over several weeks rather than the first try. Initially, setting up the software and configuring the calling tools felt manageable. The training provided basic how-tos and demonstrated the workflow, which was helpful for first steps. However, as I used the system day to day, certain elements started to reveal limitations. For example, the database feature sometimes lagged when handling multiple entries, impacting my workflow efficiency. The dialer functionality worked well enough, but occasional glitches meant I had to restart the system periodically. Automatic updates sometimes introduced changes that required readjustment, taking time away from my tasks. On the positive side, telephonic support was generally available and helpful during issues. Despite this, the overall experience felt uneven—there was promise in the initial orientation, but ongoing hurdles made the entire process feel less smooth than expected.