A mix of quick responses but overall disappointing onboarding experience
I was hoping training and onboarding would be smoother, but honestly, it felt pretty frustrating. The initial sign-up seemed straightforward, and I appreciated how they tried to keep communication open when I was setting up the dialer and database. However, when it came to actual responsiveness during the training sessions, things got patchy. Sometimes I got responses to my queries in time, which was helpful, but other times I was left waiting far too long, which made moving forward slow and tedious. The software updates happening automatically should have been a plus, but since I was not confident in the basics yet, I found it hard to see any improvement. The telephonic support was reachable, but the assistance didn't feel very focused on my specific issues, which added to my confusion instead of clarifying it. I’m still unsure if I can fully rely on the system after the onboarding. I suppose my expectation of a seamless, supportive start was a bit high, but the uneven communication from the trainers and support left me feeling a bit stuck rather than empowered.