A lot of time lost figuring out the pre-purchase details
Before buying the software, I spent quite a bit of time trying to understand its features and how it fits my needs. The sales information was partly clear but left many questions unanswered, so I had to figure out some functionality on my own. The training details and support options were okay but not comprehensive at first glance. I appreciated that some materials were available for review, but the process took longer than expected. On the positive side, there were some good explanations about the dialer and database features once I dug deeper, and the billing process was somewhat transparent. However, the overall need to research independently and sifting through options slowed down my decision. I wish the onboarding had been more detailed in the initial stages to save time. Because of this, my first impression was less positive, though the product has potential once fully understood.