A lot of repeated calls and long waits made the process tiresome
From the beginning, I found the sales and pre-purchase phase quite frustrating due to excessive repetition. Each time I reached out to understand the product features and billing, I often had to repeat my answers and questions, which consumed unnecessary time. Moreover, the waiting periods before speaking to a representative were often longer than anticipated. Although I appreciated that the support staff remained polite, the overall process felt inefficient and slow. The need to continuously reiterate my requirements made the entire effort physically and mentally tiring. While I acknowledge that some information was eventually clarified, it took far longer than reasonable to reach that point. This repetitive cycle detracted significantly from the overall experience and left me questioning the value of the time invested versus the assistance received.