A lot of effort for just a little clarity
My experience trying to sign up and figure out the initial sales pitch and pre-purchase information was pretty frustrating. The website and the emails promised one thing, but the actual demo and access to the software took much more back-and-forth than I expected. Even after several calls, I was left unsure about the scope and how everything would work day to day. On the plus side, the telephonic support was polite and at least responded in a reasonable time, which I guess was the only decent part. Honestly, the whole process demanded too much time and patience without giving me the exact confidence I wanted before committing. I felt like there was too little straightforward information and too many vague answers. I wouldn't say it was a complete waste, but I’m not confident I got what I needed to make a clear decision. The invoicing and payment steps felt about average, just standard enough.