A lot of back-and-forth just to get answers
When I first reached out during the sales process, my experience was frustrating to say the least. I recall a moment when an issue with my account setup arose, and trying to get it resolved took way too many calls. Each time I thought it was fixed, something else popped up and I was transferred around quite a bit. I cannot say if the initial sign-up system itself was problematic, since I never really got to a point where it was seamless. The communication felt patchy, and updates about the status were sparse, so I was kept guessing for a while. That said, I will say that once I did connect with someone, their attitude was polite and they did make some effort to sort things out. However, it just felt like the process overall demanded too much effort from my side. With clearer steps or quicker responses, the pre-purchase phase might have gone more smoothly. Right now, I feel it was a bit of a slog, and I don’t think the sales interface helped in making things straightforward.