A lot more effort than I expected
When I first signed up with WFHI, I expected a pretty smooth setup based on their initial materials. I thought the onboarding training would give me clear step-by-step guidance, but in reality, I found myself spending extra hours figuring things out on my own. The software did not match my expectations regarding ease of use: importing contacts into the database was more complex than I anticipated and the calling tools needed more configuration than suggested. While the invoicing and payment process was straightforward, it was frustrating that the updates sometimes changed things without warning. In comparison to what I hoped for, the entire process demanded more patience and effort. Although telephonic support was available, the explanations didn’t always make things simpler immediately. I feel like the overall journey took a lot more time and personal work than I had envisioned when deciding to sign up.