A lot left to figure out alone, not straightforward at all
Honestly, when I first explored their sales and sign-up options, it felt like I was left largely on my own to understand what I was buying and how things would work. The pre-purchase information was not very detailed or easily digestible, so I had to spend quite a bit of time researching and cross-checking before committing. There was minimal hand-holding or clear communication about what features came with which package. That was frustrating because I expected more upfront clarity. Although the payment and invoicing system itself didn't create any major issues, since I managed to follow the process, overall the experience felt very patchy. Later, I realized that the onboarding and training would require more personal initiative as well, which I was hoping to avoid. Support calls helped some, but the lack of clear pre-purchase guidance made the whole beginning feel unorganized and informal. In short, the entire journey from considering to signing up was more confusing than it should have been, and I was often left trying to piece things together by myself.